Your IT department.
Without the hire.
IT support built for London recruitment firms
Round the clock monitoring, instant remote support and onsite technicians when you need them. One monthly fee. No IT manager required.
One less thing pulling you away from billing and retention.
Recruitment owners aren't losing sleep over servers. They're losing time to them. Every hour spent on a broken system is an hour not spent keeping your best consultants and winning the next client.
What is unmanaged IT actually costing you?
A rough estimate based on team size and average placement value — adjust the sliders to match your firm.
Methodology: revenue per consultant hour = (placements/month × average fee) ÷ working hours/month (160). This assumes a shared outage, like your CRM going down, that blocks your whole team at once, downtime hours are valued at that rate across every consultant, then annualised. An estimate to illustrate exposure, not a guarantee that this revenue is lost rather than delayed, or a prediction of your firm's actual figures.
Three layers. One seamless service.
AI catches it first
Our monitoring agent watches your systems 24/7 and resolves the majority of issues automatically — password resets, connectivity faults, software errors.
Remote expert escalates
Anything beyond the agent gets escalated to a vetted remote technician. We aim to have it picked up within the hour. Complex issues handled without anyone needing to visit.
Onsite when needed
Hardware failures and physical infrastructure issues get a DBS checked engineer dispatched to your office. Priority response for retainer clients.
Monthly health report
Every month you receive a clear summary of resolved issues, system health and recommendations. Full visibility, no technical jargon. See what's inside →
See the real difference in coverage.
Why we started this.
"After half a decade speaking to hundreds of companies, I kept hearing the same thing: 'our support is awful.' That's what pushed me to build the best support business in the UK."
Simple, transparent pricing.
Start with what you need. Scale as you grow. No hidden fees, no long term lock in on your first engagement.
Pay as you go
For businesses that need occasional support without a monthly commitment.
- Remote IT support
- 2 hour minimum onsite
- Issue resolution guarantee
Essentials retainer
From £30 / user / month
Ongoing monitoring and remote support with onsite at a discounted rate.
- AI monitoring 24/7
- Unlimited remote support
- Priority onsite dispatch
- Monthly health report
Full coverage
The complete Tectiv stack for businesses that need full IT peace of mind.
- Everything in Essentials
- Dedicated account manager
- Quarterly IT roadmap
- Cyber security baseline
Not ready to talk? See a sample health report.
The exact monthly report retainer clients receive — system health, resolved issues, recommendations. See what's inside →
Common questions from recruitment firm owners.
Comparing providers? Read our guide to choosing an IT support provider.
How much does IT support cost for a recruitment firm?
Pay as you go remote support is billed hourly with no contract, so it's a natural way to start if we haven't worked together before. Once you're ready for ongoing cover, the Essentials retainer starts from £30 per user, per month. Full coverage is quoted per site based on your setup. See the full cost breakdown.
How quickly do you respond when something breaks?
We aim to respond within 15 minutes. 24/7 monitoring catches most issues before your team notices, and remote support resolves most of the rest without you needing to chase anyone.
Do you provide onsite support, or only remote?
Yes, we dispatch engineers on site for urgent issues, hardware failures, TV and AV problems, and meeting room setups. Most day to day issues resolve remotely first.
What happens to a consultant's access when they leave?
This depends on how your systems are set up today. Where you're using a centralised identity system such as Microsoft 365 or Google Workspace, we can suspend access immediately. Otherwise, we advise consolidating logins under a single identity provider and keeping an offboarding checklist, and can help you set both up.
Can you support our CRM and recruitment specific software?
Yes. A CRM going down mid placement is one of the most common issues we handle, since that's exactly the moment downtime costs you the most. We aim to get you back up and running as quickly as possible, escalating on site if it's a hardware fault. If you run Bullhorn or another ATS, see how we support it.
Is there a minimum contract length?
Pay as you go has no contract, it's the place to start if we haven't worked together before. Once you move to a retainer, plans run on a 12 month term.
Find out where your IT stands in 20 minutes.
Free IT health check for London recruitment firms.
Book your free audit →No commitment. No sales pitch. Just a clear picture.