Privacy notice.
This notice explains how Tectiv Ltd collects, uses and shares personal data, and the rights you have under UK data protection law.
1. Who we are
Tectiv Ltd ("Tectiv", "we", "us" or "our") is a company registered in England and Wales with company number 17477402. Our registered office is 494 Kingston Road, London, SW20 8DX. We provide IT support services to businesses.
We are the controller of the personal data described in this notice, which means we decide how and why it is used. You can contact us at robbie@tectiv.co.uk.
2. The law
UK data protection law applies to the personal data we handle. This includes the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).
3. What we collect
- IT health check. The name and work email address you enter, and the overall score and rating from your health check.
- Report requests. The email address you enter on our website.
- Emails, WhatsApp messages and calls. What you tell us, which may include your name, company, job title and contact details.
- Website visits. Technical information such as your IP address, browser and device type and the pages you view. Our website host and Google Analytics receive this. Our pages also load fonts from Google and icons from Cloudflare, so those companies receive your IP address when a page loads.
- Business contacts. Names, job titles, company names, business email addresses, business phone numbers, business postal addresses and LinkedIn profile details of people who work at businesses we think may need our services. We get these from public sources such as company websites and LinkedIn, and from business contact data providers. If we contact you this way, you can ask us where we got your details.
- Customers. If you become a customer, contact and billing details for your organisation's representatives, and the information we need to provide our services.
4. Why we use it
| Purpose | Legal basis |
|---|---|
| Responding to enquiries, sending reports, and following up on a health check or report request | Legitimate interests (responding to people who contact us), and steps taken at your request before entering into a contract |
| Contacting businesses about our services by email, phone, post and LinkedIn | Legitimate interests (promoting our services to businesses that may find them useful). You can object at any time |
| Running our website and understanding how it is used | Legitimate interests (keeping our website working and improving it) |
| Providing our services, managing customers and keeping the records the law requires | Performance of a contract, and legal obligation |
You can tell us at any time that you do not want to hear from us. Email robbie@tectiv.co.uk and we will stop contacting you.
5. Who we share it with
- Netlify, which hosts our website and handles submissions from our website forms.
- Google, which provides Google Analytics and the fonts our website uses, and Cloudflare, which provides the icons our website uses.
- Providers of the email, messaging, calendar, document, sales and contact data tools we use to run our business, including WhatsApp when you message us there.
- Contractors and professional advisers who help us deliver our services or run our business.
- Authorities, where the law requires us to.
6. Transfers outside the UK
Some of these providers are based in, or process data in, the United States and other countries outside the UK. UK law requires transfers like this to be protected by a recognised safeguard, such as a UK adequacy arrangement or standard contractual clauses. You can contact us for more information.
7. How long we keep it
We keep personal data only for as long as we need it for the purpose we collected it for, including to meet legal, tax and accounting requirements. When we no longer need it, we delete it.
8. Cookies and analytics
Cookies are small files placed on your device when you visit a website. Our website uses Google Analytics (GA4), which sets cookies to count visitors and show us how pages are used. You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with Google's browser add on, available at tools.google.com/dlpage/gaoptout.
9. Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- have inaccurate personal data corrected;
- have your personal data erased in certain circumstances;
- restrict how we use your personal data in certain circumstances;
- receive your personal data in a portable format in certain circumstances;
- object to our use of your personal data where we rely on legitimate interests, and object to direct marketing at any time; and
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email robbie@tectiv.co.uk. We may ask you to confirm your identity. The law gives us one month to respond, which can be extended in some cases.
10. Complaints
If you are unhappy with how we have handled your personal data, please contact us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
11. Changes to this notice
We may update this notice from time to time. The latest version will always be on this page, and the date it was last updated is shown at the top.
Questions about this notice? Email robbie@tectiv.co.uk. You can also read our website terms of use.